FAQs

After placing an order, you should receive an order confirmation email with your order details. If you do not see it, please check your spam, junk, or promotions folder.

If you still cannot find it, contact us at support@m72merch.com.

Please contact us as soon as possible. We cannot guarantee changes or cancellations after an order has been submitted.

If production, printing, packing, or shipping has already started, the order may no longer be changeable or cancelable.

Some items may ship separately because they are produced at different times, packed separately, or shipped from different facilities. If this happens, you may receive more than one tracking number.

U.S. orders are usually processed within 1 to 3 business days. International orders are usually processed within 3 to 5 business days.

Busy periods, product launches, promotions, holidays, or high order volume may add 1 to 2 business days.

• United States: usually 4 to 7 business days after processing.
• International orders: usually 7 to 14 business days after processing.

Delivery times are estimates only and are not guaranteed. Carrier delays, customs, weather, holidays, or address issues may affect delivery.

We may offer free shipping on orders over $99. The final shipping rate will always be shown at checkout.

Once your order ships, you will receive a shipping confirmation email with tracking information when tracking is available.

Tracking may take 24 to 72 hours to show updates after the carrier receives the package.

Please check with household members, neighbors, your building office, mailroom, and the carrier first.

If you still need help, contact us within 7 days of the delivery scan. Once a carrier marks a package as delivered, M72 Merch is not responsible for lost or stolen packages, but we will try to help review the issue where possible.

Return requests are accepted within 30 days of delivery for eligible items.

Items must be unused, unworn, unwashed, in original condition, and returned with proof of purchase.

The customer is responsible for return shipping unless the item is damaged, defective, incorrect, or has a print issue caused by us.

We do not charge a restocking fee.

Custom printed, made to order, personalized, sale, clearance, and final sale items may have limited return eligibility.

These items are only eligible for replacement or refund if they arrive damaged, defective, incorrect, or with a print issue caused by us.

Contact us within 7 days of delivery at support@m72merch.com.

Please include your order number and clear photos of the item, the issue, the packaging, and the shipping label.

Approved refunds are issued to the original payment method. Once issued, refunds may take 5 to 10 business days to appear, depending on your bank or payment provider.

Please check the Size Chart before placing your order. If you are between sizes or prefer a looser fit, we usually recommend choosing the larger size.

Measurements may vary slightly by product, supplier, garment type, and production process.

Most apparel is designed with a regular unisex fit unless stated otherwise on the product page.

We do our best to show products accurately. However, colors and print placement may vary slightly because of screen settings, lighting, garment type, fabric, and printing process.

Yes. Some M72 Merch products may be printed or prepared after your order is placed. This helps us offer a wider selection of graphic shirts, hoodies, posters, canvas prints, and merch items.

Available payment methods are shown at checkout. Depending on availability, we may accept major credit cards, debit cards, digital wallets, Shop Pay, PayPal, and other supported payment options.

Yes. Payments are processed through secure payment providers such as Shopify Payments and PayPal where available. We do not store your full credit card number on our own servers.

Please check your card number, billing address, expiration date, CVV, available funds, and bank permissions.

Some banks may block online or international purchases for security reasons. You can contact your bank or try another payment method.

We may ship to select international destinations. If international shipping is available for your address, options will appear at checkout.

International customers are responsible for customs duties, import taxes, VAT, brokerage fees, and other charges required by their country unless clearly stated otherwise at checkout.

These charges are not controlled by M72 Merch.

International delivery may be delayed by customs inspections, local postal service delays, holidays, weather, carrier issues, or address problems.

We use personal information to process orders, provide customer support, send tracking updates, prevent fraud, improve our website, and support marketing if you choose to subscribe.

Please review our Privacy Policy for full details.

Depending on where you live, you may have the right to opt out of certain activities that may be considered sale, sharing, or targeted advertising.

Please visit our Your Privacy Choices page for more information.

M72 Merch is an independent merch store. Unless clearly stated on our website, we are not affiliated with, endorsed by, sponsored by, or officially connected to any band, artist, tour, venue, event, official store, record label, management company, or rights holder.

Email us at support@m72merch.com.

Please include your order number if your message is about an existing order. Our support hours are Monday to Friday, 9:00 AM to 5:00 PM EST. We usually respond within 24 to 48 business hours.