Shipping policy

Last updated: May 29, 2026

Email: support@m72merch.com
Support hours: Monday to Friday, 9:00 AM–5:00 PM EST.

This Shipping Policy explains processing times, shipping options, tracking, and delivery support for orders placed at M72 Merch.

Processing time and delivery time are separate. Allow for both when estimating when your order may arrive. Business days are Monday through Friday, excluding Saturdays, Sundays, and public holidays. All shipping prices and order thresholds below are in U.S. dollars (USD).

1. Order Processing

• Orders are usually processed within 1–3 business days after the order is successfully placed and payment is confirmed.
• Busy periods, product launches, promotions, holidays, or high order volume may add 1–2 business days.
• Processing takes place before shipment. The delivery estimates in the tables below do not include processing time.
• You will receive a shipping confirmation email when your order is handed to the carrier and tracking becomes available.

2. Made-to-Order and Printed Products

Some products are printed or prepared after you place your order. Any different processing estimate for a particular product should be shown on its product page before purchase.

A product is not automatically excluded from our return policy because it is printed after purchase or made to order. See our Return & Refund Policy for eligibility.

3. Shipping Destinations

We ship within the United States and to selected international destinations. Enter your complete delivery address at checkout to see whether shipping is available and which methods you can select.

A physical street address is recommended because some carriers do not deliver to P.O. Boxes. Contact us before ordering if you are unsure whether your address can be served.

4. U.S. Shipping

Estimated Delivery Times

The following estimates are in business days after processing and shipment. They describe transit time, not the total time from placing your order.

U.S. Shipping Rates

5. International Shipping

Estimated Delivery Times

International delivery estimates also begin after processing and shipment. Availability depends on the destination and the options shown at checkout.

International Shipping Rates

6. Free Shipping and Checkout Charges

Eligible orders of $75.00 USD or more qualify for free shipping. When available, select the free shipping option at checkout. Free shipping uses the transit estimates shown above and does not remove processing time.

Available shipping methods and the final shipping charge are displayed at checkout before payment. Limited-time promotions may change the listed rates. Please review your selected shipping method and order total before placing the order.

Delivery estimates are not guaranteed arrival dates. Carrier delays, weather, holidays, customs processing, or address issues may affect delivery.

7. Customs, Duties, and Import Taxes

For international orders, customs duties, import taxes, VAT, brokerage fees, and other local import charges are the customer's responsibility unless checkout clearly states otherwise. Customs authorities and other service providers determine these charges.

Customs inspections and clearance may extend delivery time. If a shipment is held, refused, or returned because of import charges, contact us so we can review its status and explain the available next steps and any applicable charges or refund. Any rights required by applicable law remain in effect.

8. Tracking Your Order

We send a shipping confirmation email when your order is handed to the carrier and tracking becomes available. An order confirmation email acknowledges your purchase; it does not mean the package has shipped.

Tracking updates may take 24–72 hours to appear after the carrier receives the package. Use the tracking link in your shipping email or visit our Track Your Order page.

If tracking has not appeared after this initial period following carrier receipt, or you cannot find your shipping confirmation, email us with your order number so we can check the status.

9. Split Shipments and Partially Delivered Orders

Items in one order may ship separately because they are prepared at different times, packed separately, or sent from different facilities. You may receive more than one shipping email and tracking number, and the packages may arrive on different dates.

Check each shipment's tracking information. If an item is missing and no separate shipment is shown, contact us with your order number and the name of the missing item.

10. Address Corrections and Order Changes

Please check your delivery address, apartment or unit number, and postal code before ordering. If you need to correct an address, change an item, or request cancellation, email support@m72merch.com as soon as possible with your order number.

Changes and cancellations are not guaranteed once an order has been submitted. If production, printing, packing, or fulfillment has started, we may be unable to stop or change it.

If a package is returned because of an incorrect or incomplete address, the customer may need to pay additional shipping costs before reshipment. We will explain the reshipping cost before arranging it.

These limits on changes do not remove eligible return rights after delivery or any cancellation rights required by law. See our Terms of Service and Return & Refund Policy.

11. Delayed or Undelivered Orders

If your estimated delivery window has passed, check the latest tracking information and contact us with your order number and tracking number. We will review the shipment and help with the appropriate next steps.

If we cannot ship within the stated timeframe, we will notify you, explain the revised shipment estimate where available, and provide the applicable choice to agree to the delay or cancel the unshipped items for a refund.

If we cannot fulfill an order, we will notify you and issue the refund due to the original payment method promptly within applicable legal deadlines. If the whole order is canceled because we cannot fulfill it, this includes the shipping and taxes paid to us for that order. Store credit will not be required instead of a refund that is due.

For a shipment that appears lost or remains undelivered, contact us so we can review the carrier information and the appropriate remedy under our policies and applicable law. Using a carrier does not remove our responsibilities to you under applicable law.

12. Tracking Says Delivered, but the Package Is Missing

Please first check:

• The shipping address on your order and the carrier's delivery details.
• Nearby delivery locations, household members, and neighbors.
• Your building office, reception desk, or mailroom, where applicable.
• The carrier's available delivery information or proof of delivery.

If you still cannot locate the package, email us within 7 days of the delivery scan with your order number and tracking number so we can help review it.

This request for prompt reporting concerns a package marked as delivered. It is separate from the 30-day return request window for eligible products and does not shorten any rights provided by applicable law.

13. Damaged, Defective, Incorrect, Misprinted, or Missing Items

If your order arrives damaged, defective, incorrect, misprinted, or incomplete, email support@m72merch.com as soon as possible so we can review the issue.

Please include your order number, a description of the problem, and clear photos of the item received, the issue, the packaging, and the shipping label where applicable. Keep the item and packaging while the request is reviewed. For a missing item, check first whether it is traveling in a separate shipment.

Depending on the issue, we may offer a replacement, exchange, store credit, or refund under our Return & Refund Policy and applicable law. Contact us before returning anything.

14. Returns and Return Shipping

We accept return requests for eligible defective and non-defective products within 30 days of delivery. Non-defective returns include size preference, color preference, or a change of mind. Items must meet the condition requirements in our Return & Refund Policy.

• Returns are accepted by mail only. Contact us for approval, the correct return address, and instructions before sending an item back.
• For approved non-defective returns, the customer pays return shipping. Use a trackable shipping service and keep your tracking receipt.
• For an issue caused by us, we may provide a prepaid return label or another solution after review.
• We do not charge a restocking fee.
• Original shipping charges are non-refundable unless the return is due to our error or a refund is required by applicable law.
• International return shipping, customs fees, duties, taxes, and related charges are the customer's responsibility unless the return is due to our error or applicable law requires otherwise.

After a returned item is received and inspected, approved return refunds are issued to the original payment method within 10 business days of approval. Your bank or payment provider may take additional time to post the refund. See the full Return & Refund Policy and Payment Policy for refund details.

Do not send a return to the address on the package or our Contact page unless our support team confirms it as the correct return address. These standard return procedures do not replace shorter legal refund deadlines or other mandatory consumer rights.

15. Contact Us

For help with processing, shipping, tracking, or a delivery issue, contact:

• Email: support@m72merch.com
• Phone: +1 (805) 510-0118
• Support hours: Monday to Friday, 9:00 AM–5:00 PM EST.
• Contact form: Contact M72 Merch

Include your order number and, if available, your tracking number so we can review the correct shipment.