Terms of service

Last updated: May 29, 2026

Welcome to M72 Merch. These Terms of Service explain the conditions for using m72merch.com and purchasing from our store. In these Terms, “M72 Merch,” “we,” “us,” and “our” refer to the store, and “you” refers to the person using the website or placing an order.

Please read these Terms together with our Shipping Policy, Return & Refund Policy, and Payment Policy before ordering. Our Privacy Policy explains how personal information is handled.

By using our website or placing an order, you agree to these Terms to the extent permitted by applicable law. Nothing in these Terms removes any consumer rights or remedies that cannot legally be excluded or limited.

1. About M72 Merch

M72 Merch is an online store offering graphic apparel, posters, canvas prints, accessories, and other merchandise. Some products are printed, prepared, or made to order after purchase.

Product details, available options, and any item-specific processing information are provided on the relevant product page. Customer support and contact details appear in Section 26 below.

2. Independent Store Information

M72 Merch is an independent merchandise store. Unless expressly identified otherwise on our website, we are not affiliated with, endorsed by, sponsored by, or officially connected to any band, artist, tour, venue, event, or official store.

Third-party names, trademarks, logos, and other protected materials remain the property of their respective rights holders. A reference to a third party does not, by itself, establish a business relationship or endorsement.

3. Using Our Website

You may use our website for lawful purposes. You must not use it to commit fraud, impersonate another person, submit intentionally misleading information, infringe another person's rights, or interfere with the store's security or operation.

You must not introduce malicious code, attempt unauthorized access, collect other customers' personal information without permission, or use automated systems in a way that disrupts the website.

4. Accounts and Customer Information

When creating an account or placing an order, provide accurate and current contact, billing, and shipping information. Keep your login details secure and contact us promptly if you suspect unauthorized account activity.

You must be legally able to enter into the purchase or have appropriate authorization under the law that applies to you. You must also be authorized to use the selected payment method.

5. Product Descriptions, Images, and Sizing

We aim to describe and display products accurately. Please review the description, measurements, materials, care instructions, and selected options before purchasing. Use the product-specific size information where provided, or consult our Size Chart.

Screen settings, lighting, fabric, and printing methods can cause slight differences in color or print placement. These minor variations do not excuse sending an incorrect, defective, or materially misdescribed product and do not remove your return rights.

If the product received differs from the item or options ordered, contact us with your order number and clear photos so we can review the issue.

6. Prices, Availability, and Errors

Prices are shown in U.S. dollars (USD) unless another currency is clearly displayed. Review the final order total, including any shipping and taxes calculated at checkout, before submitting payment.

We may update prices, promotions, availability, or product information for future purchases. A later price change does not automatically change the amount payable for an order already placed.

If a pricing, availability, or product error affects your order, we will contact you. We will not charge an increased amount or send a substitute product without your agreement. If the order cannot be fulfilled, cancellation and any refund will be handled as described in Section 7.

7. Order Confirmation, Fulfillment, and Store Cancellations

An order confirmation email acknowledges receipt of your order and provides its details. It does not mean the order has shipped. Check your spam or junk folder and contact us if you cannot locate your confirmation.

We may decline or cancel an order for a legitimate reason, such as an unsuccessful payment verification, suspected fraud, an unavailable product, a material listing error, or an inability to fulfill the order. We will notify you when an order is canceled.

If we cancel a paid order, we will refund the amount owed to the original payment method. If the entire order cannot be fulfilled, the refund includes the shipping and taxes paid to us for that order. For a partial cancellation, we will refund the canceled items and any associated charges that must be refunded.

If we cannot ship within the stated timeframe, we will notify you and provide the applicable choice to agree to a revised shipment date or cancel the unshipped items for a refund. We will issue refunds for unfulfilled orders promptly within the deadlines required by applicable law. We will not require you to accept store credit instead of a refund that is due.

8. Payments and Billing

Payment methods available for your order are displayed at checkout. They may include supported credit or debit cards, digital wallets, Shop Pay, and PayPal where enabled. Availability may vary by country, device, and payment provider.

Payments are processed by Shopify Payments and other supported payment providers. We do not store full card details on our own servers. Orders may be subject to payment verification and fraud checks before fulfillment.

Your bank or payment provider may apply currency conversion or international transaction fees. Contact us about billing concerns using your order number; do not send your full card number, security code, or account password by email.

See our Payment Policy for further details.

9. Taxes, Customs, and International Charges

Taxes and shipping charges calculated by our store are shown at checkout. For international orders, customs duties, import taxes, VAT, brokerage fees, and other local import charges are the customer's responsibility unless checkout clearly states otherwise.

Customs authorities and other service providers determine these charges. Customs processing may also extend delivery time.

If a package is refused or returned because import charges were not paid, contact us so we can review its status and explain any applicable charges or refund under our published policies and applicable law. This does not automatically remove any refund right required by law.

10. Processing, Shipping, and Tracking

Processing time and delivery time are separate. Orders are usually processed within 1–3 business days after the order is placed and payment is confirmed. Busy periods, promotions, product launches, or holidays may add 1–2 business days. Business days are Monday through Friday, excluding weekends and public holidays.

Some items are printed or prepared after purchase. Any different processing estimate for a particular item should be shown on its product page before purchase.

Delivery estimates begin after processing and shipment. Shipping methods, rates, destinations, and estimated transit times are explained in our Shipping Policy. Available options and the final shipping charge are shown at checkout.

We send a shipping confirmation email when the order is handed to the carrier and tracking becomes available. Tracking updates may take 24–72 hours to appear after the carrier receives the package. You can also use our Track Your Order page.

Items from one order may ship separately, with separate tracking numbers. Delivery estimates are not guaranteed arrival dates and may be affected by carrier delays, customs, weather, holidays, or address issues. Any applicable rights concerning delayed or undelivered goods remain in effect.

Check your shipping address carefully. If a package is returned because of an incorrect or incomplete address, additional shipping costs may apply before reshipment. Contact us promptly if an address correction is needed.

If tracking shows delivery but you cannot find the package, check with household members, neighbors, your building office or mailroom, and the carrier. If it remains missing, please contact us within 7 days of the delivery scan so we can help review it. This request for prompt reporting does not shorten any rights provided by applicable law.

11. Returns, Exchanges, and Refunds

Our Return & Refund Policy sets out the complete return process. The following terms summarize that policy.

Return eligibility and request window

We accept return requests for eligible defective and non-defective products within 30 days of delivery. Non-defective returns include size preference, color preference, or a change of mind.

Returned items must be new, unused, unworn, unwashed, and in their original condition, with proof of purchase. Keep the original packaging when possible. Items that have been used, washed, altered, stained, damaged after delivery, or returned with missing parts or strong odors may be refused. Issues present when an item arrived are reviewed under the damaged or defective item process below.

Starting a return

Email support@m72merch.com with your order number, the item, and the reason for your request. Contact us before sending anything back. Once approved, we will provide the correct return address and instructions.

Returns are accepted by mail only. Use a trackable shipping service and keep the tracking receipt. Do not assume that the address on a parcel or our Contact page is the correct return address. Unauthorized returns may be delayed, refused, or returned to sender.

Return shipping and fees

  • For an approved non-defective return, the customer pays return shipping.
  • For an issue caused by us, including an item that arrives damaged, defective, incorrect, or misprinted, we may provide a prepaid return label or another solution after review.
  • We do not charge a restocking fee.
  • Original shipping charges are non-refundable unless the return is due to our error or a refund is required by applicable law.
  • International return shipping, customs fees, duties, taxes, and related charges are the customer's responsibility unless the return is due to our error or applicable law requires otherwise.

Damaged, defective, incorrect, or misprinted items

Contact us as soon as possible if your order arrives with an issue. Include your order number and clear photos of the item, the problem, the packaging, and the shipping label. Keep the item and packaging while we review the request.

Depending on the issue, we may offer a replacement, exchange, store credit, or refund in accordance with our Return & Refund Policy and applicable law. This does not remove any remedy you are legally entitled to receive.

Exchanges

We accept exchange requests for eligible items within 30 days of delivery, subject to product availability and the same return condition requirements. Contact us before sending the item back.

Refund timing

After we receive and inspect a returned item, we will notify you whether the refund is approved. Approved return refunds are issued to the original payment method within 10 business days of approval.

Your bank or payment provider may take an additional 5–10 business days to post the refund after it is issued. If more than 15 business days have passed since approval and you have not received it, contact us so we can check the status.

These standard return procedures do not replace any shorter refund deadline or additional cancellation, withdrawal, warranty, or other consumer right required by applicable law. Refunds for canceled, unfulfilled orders are addressed in Section 7.

12. Made-to-Order, Printed, and Discounted Products

A product is not automatically excluded from our return policy because it is printed after purchase, made to order, personalized, discounted, or on sale. Return eligibility is determined by the Return & Refund Policy and the condition and request requirements explained above.

Production status may affect whether an order can be changed or canceled before shipment. It does not, by itself, remove the right to request an eligible return after delivery.

13. Customer Cancellations and Order Changes

For a cancellation, size or color change, address correction, or other order change, email support@m72merch.com as soon as possible with your order number and the requested change.

Changes and cancellations are not guaranteed after an order is submitted. Once production, printing, packing, or fulfillment has started, we may be unable to stop or alter the order.

If cancellation is no longer possible, an eligible return may still be requested after delivery. These operational limits do not override statutory cancellation rights or the rights that apply when we cannot ship within the stated timeframe. When a paid order is successfully canceled, any refund due is issued to the original payment method.

14. Intellectual Property

Rights in the store's name, website materials, product artwork, trademarks, and other content belong to their respective owners. These Terms do not transfer ownership of any intellectual property to you or grant permission to commercially reproduce or distribute protected material.

Where M72 Merch owns or controls rights in content, commercial reuse requires our permission unless otherwise permitted by law. Rights in third-party material must be obtained from the relevant rights holder.

If you believe a product or website material infringes your rights, email support@m72merch.com with the relevant URLs and supporting details. See our DMCA page for copyright complaint instructions.

15. Customer Reviews and Submitted Content

You retain ownership of reviews, photos, and other content you submit. By submitting content for publication on our store, you give us a non-exclusive permission to host and display it for that purpose, including technical formatting that does not change its meaning. Separate advertising or promotional use requires appropriate permission.

You may share honest positive or negative opinions about your experience. We do not impose a fee or penalty for an honest review or remove a review simply because it is unfavorable.

We may moderate content that is unlawful, abusive, unrelated to the products or services, clearly false or misleading, or contains confidential or private information. Disagreement with a customer's opinion is not, by itself, a reason to treat it as false.

16. Promotions and Discount Codes

Discount codes and promotions are subject to the conditions presented with the offer, including any eligibility requirements, exclusions, or expiration dates. Offers cannot be combined unless stated otherwise.

We may correct a promotion error or address suspected fraud or misuse. If this affects an order already placed, we will contact you and handle any change, cancellation, or refund in accordance with Sections 6 and 7. We will not impose an additional charge without your agreement.

17. Third-Party Services and Links

Our website uses third-party services, including payment, delivery, and store technology providers, and may link to external websites. Their services may have separate terms and privacy notices.

We do not control the content of independent external websites. However, using a third-party service to process or fulfill an order does not remove our responsibilities to you under these Terms or applicable law.

18. Privacy and Communications

Our Privacy Policy explains how personal information is collected, used, and shared. Depending on your location, additional options may be available through Your Privacy Choices.

We use the contact information associated with your order to send order confirmations, shipment updates, and customer service communications. Where consent is required for marketing, agreement to these Terms does not replace that consent.

19. Website Access and Misuse

We may restrict website or account access when reasonably necessary to address fraud, security threats, unlawful activity, or a material violation of these Terms.

An access restriction does not remove obligations relating to orders already paid for, refunds due, or rights that apply under consumer protection law. Contact customer support if you need help with an existing order.

20. Website Availability and Product Rights

We work to keep the website available and accurate, but temporary interruptions, technical problems, or maintenance may occur. We do not promise uninterrupted or error-free website access.

This statement concerns website availability. It does not exclude product guarantees, warranties, or remedies required by applicable law, or reduce our responsibility to supply products consistent with their descriptions.

21. Liability and Consumer Protection

Only to the extent permitted by applicable law, M72 Merch is not liable for indirect, incidental, special, consequential, or punitive losses arising from the use of the website or a purchase. Where a contractual liability limit is legally permitted, our total liability for a claim relating to an order is limited to the amount paid for the affected order.

These limits do not apply to fraud, willful misconduct, death or personal injury caused by negligence where liability cannot be limited, or any other liability that applicable law does not allow us to exclude or limit. They do not remove refunds owed, mandatory product remedies, or other non-excludable consumer rights.

22. Resolving Questions and Order Issues

If you have a concern about an order, payment, product, or these Terms, contact support@m72merch.com with the relevant details so we can review it.

Contacting us does not prevent you from using any complaint process, payment dispute procedure, court, or other remedy available under applicable law, and does not extend any deadline that applies to those procedures.

23. Unexpected Delays and Events Beyond Our Control

Severe weather, carrier disruption, customs processing, outages, or other events may affect production, shipment, or delivery. If an event prevents timely shipment, we will communicate with you and handle any required delay notice, consent, cancellation, or refund as described in Section 7.

An unexpected event does not automatically remove your right to a refund or another remedy required by applicable law.

24. Applicable Law and Mandatory Rights

These Terms and purchases from our store are subject to the laws applicable to the transaction. Mandatory consumer protections that apply in your country or region remain in effect, including any applicable statutory withdrawal, cancellation, refund, or product guarantee rights.

If a provision conflicts with a mandatory legal requirement, that requirement takes priority. If a provision is found unenforceable, the remaining provisions continue to apply to the extent permitted by law.

25. Updates and Policy Consistency

We may revise these Terms for future use of the website and future purchases. The “Last updated” date identifies the latest revision. Updates do not retroactively reduce rights attached to an order already placed.

The Shipping Policy, Return & Refund Policy, and Payment Policy provide more detailed information about their respective subjects. If a summary in these Terms differs from the relevant specific policy applicable when you purchased, that specific policy governs the subject, subject always to mandatory law. Please contact us if you notice inconsistent information so we can clarify and correct it.

26. Contact Us

M72 Merch

You may also use our Contact page. Include your order number when asking about an existing order.

Do not send a return to the contact address without approval. Our support team will provide the correct return address and instructions for an approved return.